Returns and Exchanges
Spazazz Returns and Exchange Policy
Welcome to Spazazz! We appreciate your business and want to ensure your satisfaction with our luxury aromatherapy spa and bath crystals. This Returns and Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased through Spazazz online shop.
2. Eligibility for Returns and Exchanges
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Exchanges are allowed for defective or damaged products. If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product to arrange for an exchange.
3. Non-Returnable and Non-Exchangeable Items
Certain items are non-returnable and non-exchangeable, including:
- Products that have been opened or used.
- Items not in their original condition.
- Products purchased more than 30 days ago.
4. Return and Exchange Process
To initiate a return or exchange, follow these steps:
- Contact our customer service at [firstname.lastname@example.org] to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including the RMA number and a copy of the original receipt.
- Ship the item to the address provided by our customer service.
- Once we receive the returned item and verify its eligibility, we will process the refund within 7 business days.
- Contact our customer service at [email@example.com] to report the defective or damaged item and request an exchange.
- If necessary, we may request photos or additional information to assess the issue.
- Once approved, we will provide instructions for returning the defective or damaged item.
- Upon receiving the item, we will send out a replacement.
Refunds will be issued to the original payment method used during the purchase. Please allow 7-10 business days for the refund to reflect in your account.
6. Shipping Costs
Shipping costs associated with returns or exchanges are the responsibility of the customer unless the return is due to a mistake on our part or a defective/damaged product.
7. Contact Us
If you have any questions or concerns about our Returns and Exchange Policy, please contact our customer service at [firstname.lastname@example.org].